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      Privacy Policy

      We take your privacy extremely seriously. This Privacy Policy sets out how JINRUILIN INTERNATIONAL CO., LIMITED (trading as prenola, hereinafter referred to as “we”, “us” or “our”) collects, uses, discloses and otherwise processes your personal information when you access and use our website and services.

      Legal Entity: JINRUILIN INTERNATIONAL CO., LIMITED

      Business Address: WORKSHOP 53, 3/F, BLOCK A, EAST SUN INDUSTRIAL CENTRE, NO.16 SHING YIP STREET, KOWLOON, HONG KONG Registration Number: +852 65016584

      Email: service@prenola.com

      Customer Service Working Hours: Monday to Friday: 9:00 AM - 5:00 PM (GMT+8, China Standard Time)

      1. Collection and Use of Personal Data

      Personal data refers to any information that can directly or indirectly identify an individual. It excludes irreversibly anonymised or aggregated data that cannot be linked back to any identifiable individual.

      We process your personal data in strict compliance with the principles of lawfulness, fairness and transparency. We only collect the minimum scope of personal data necessary to achieve specified and legitimate business purposes, and implement rigorous technical and organisational security measures to protect your data. Where applicable, data processing activities are conducted based on our legitimate business interests, including but not limited to account verification, fraud risk monitoring and platform security maintenance.

      2. Types of Personal Data We Collect

      2.1 Information You Actively Provide to Us

      We collect personal data that you voluntarily submit when you register for an account, contact customer support, participate in surveys, use online live chat services or place orders on our platform. For transaction and order-related scenarios, the collected information may include payment verification details, billing address, shipping address and personal contact information.

      2.2 Service Usage Data

      When you browse and use our website, we automatically collect non-sensitive usage data, including your device type, unique device identifier, IP address, operating system, browser type, service usage statistics, system diagnostic information and approximate geographic location data (obtained via GPS or IP-based geolocation, where available). All such data is used exclusively to optimise our service quality, upgrade website operation performance and improve user experience.

      3. How We Use Your Personal Data

      We process your personal data primarily for the purposes of providing, maintaining and optimising our products and services, delivering service notifications, conducting legitimate marketing activities (with your explicit prior consent), and safeguarding the security of our platform and all users.

      3.1 Service Delivery and Optimisation

      We may use your personal data for data analysis, market research, internal auditing and promotional campaign management. All the above activities are carried out based on our legitimate business interests to ensure the stable operation and continuous optimisation of our services.

      3.2 User Communications

      We will send you necessary transactional and service-related notifications to ensure the normal progress of your orders and service experience. Marketing emails and promotional messages will only be sent to you after you provide explicit authorisation. You have the right to withdraw your consent or opt out of marketing communications at any time by contacting our customer service team.

      We will also use your personal information to respond to your consultation, feedback and after-sales requests in a timely manner. We will only share your personal data with third-party marketing partners after obtaining your explicit prior consent, and you may revoke such consent at any time without adverse consequences.

      4. Cookies and Similar Tracking Technologies

      Cookies are small text files stored on your local browser. Together with other similar identification and tracking technologies, cookies enable us to customise website content according to user preferences, evaluate advertising campaign effectiveness, analyse user browsing behaviours and provide a safer and more personalised browsing experience.

      The type and scope of cookies used vary depending on the web pages you visit and the services you use. You may adjust your browser settings to manage or disable cookies at your discretion.

      5. Disclosure of Your Personal Data

      We may share your personal data with trusted third-party service providers who assist us in order fulfilment, logistics distribution, technical support and daily service delivery. We will never share your personal information with external parties for their independent marketing purposes without your explicit prior consent.

      We may disclose your personal data in the following legitimate circumstances:

      1. To comply with applicable legal obligations and regulatory requirements within the European Economic Area (EEA) or your country/region of residence. For users located in the EEA, all our data processing activities comply with Article 6(1) of the General Data Protection Regulation (GDPR).
      2. In the event of corporate business restructuring, including but not limited to mergers, acquisitions, equity transfers, joint venture cooperation, asset sales or bankruptcy and liquidation proceedings. Your personal data may be transferred together with the corresponding business assets to the successor third party.
      3. To protect our legitimate business interests in good faith, including enforcing our User Terms of Service, investigating suspected fraudulent behaviours, and safeguarding the legal rights and interests of our platform, users and business operations.
      4. To respond to valid legal procedures, official requests from authorised government institutions, national security requirements or public interest matters.

      6. Children’s Privacy Protection

      Our website and related services are oriented to users aged 16 and above. We do not knowingly collect or store personal information of minors under the age of 16.

      If we confirm that we have inadvertently obtained personal data of a minor under 16, we will take immediate measures to delete the relevant data completely. If you believe we have collected information of a minor, please contact us promptly via our official customer service channels.

      7. Data Subject Rights

      As a data subject, you enjoy the following rights in respect of your personal data: the right to access, correct and erase your personal data; the right to restrict or object to data processing; the right to obtain your personal data in a structured, machine-readable format; and the right to lodge a complaint with the local data protection authority.

      We may verify your identity before responding to your privacy-related requests to protect your data security. We undertake to respond to all valid user requests within 30 calendar days. Certain requests may be partially or fully declined if restricted by applicable laws and regulations. You may submit all privacy-related enquiries and requests via our official customer service channels.

      8. Third-Party Websites and External Services

      Our website may contain hyperlinks to third-party external websites and service platforms. This Privacy Policy is only applicable to the personal data collected and processed by prenola, and does not apply to any third-party platforms.

      We are not responsible for the privacy protection policies and data processing behaviours of external websites. We strongly recommend that you carefully review the privacy policy of each third-party platform before browsing or submitting personal information.

      9. Data Security, Integrity and Retention

      We adopt comprehensive and reasonable technical, administrative and physical security safeguards to prevent unauthorised access, disclosure, tampering, loss and misuse of your personal data.

      We only retain your personal data for the minimum period necessary to fulfil the purposes specified in this Policy, unless a longer retention period is required or permitted by applicable laws, regulations and regulatory requirements.

      10. Amendments to This Privacy Policy

      We reserve the right to revise and update this Privacy Policy from time to time in response to regulatory policy updates, industry practice adjustments and technical service upgrades. The revised Privacy Policy will be published on our official website and take effect upon publication.

      Your continued use of our website and services after the policy update constitutes your acceptance of the revised terms. If you disagree with the amended policy terms, you shall immediately stop using our services and contact us to apply for account closure.